Service Policy

MantaBid provides technology through which buyers may publish requests for quotations (“RFQs”) and sellers may discover opportunities, publish business information, communicate, and submit quotations. MantaBid is not the buyer, seller, manufacturer, exporter, importer, carrier, payment guarantor, or contracting party in transactions between users.

Access to an RFQ or submission of a quotation does not guarantee a response, shortlist, negotiation, purchase order, contract, payment, or other commercial result. Buyers decide whether and with whom to transact. Sellers participate and spend credits at their own commercial risk.

MantaBid may review an RFQ before or after publication but does not promise a review or publication time. We may edit formatting, request clarification, limit visibility, reject, suspend, close, or remove any RFQ, quotation, profile, product, storefront, document, message, or other content at our discretion to protect the Platform, enforce our rules, or comply with law.

MantaBid may request and review business-registration, tax, certification, identity, or other records to assess seller authenticity. A verification badge reflects only the checks performed at a particular time. It is not an endorsement, warranty, audit, guarantee of quality, or assurance of future conduct. Buyers remain responsible for their own due diligence.

Buyers are not routinely verified unless MantaBid expressly indicates otherwise.

The Platform is provided on an “as available” basis. We do not guarantee uninterrupted, timely, secure, or error-free operation. For scheduled maintenance, we intend to send account holders an email at least one week in advance. Emergency maintenance, security work, outages, and events beyond our control may occur without advance notice.

Users are responsible for negotiating and documenting price, specifications, samples, quality control, delivery, insurance, taxes, customs, payment, warranties, and remedies. MantaBid may, but is not required to, offer informal mediation. Any mediation is non-binding, does not make MantaBid responsible for the transaction, and is relied upon at the users’ own risk.

Support is available through the contact details below during 04:00 to 16:00 Pakistan Standard Time. Response and resolution times are not guaranteed and may vary with volume, complexity, and service availability.