Refund Policy

To the fullest extent permitted by law, all purchases are non-refundable, non-cancellable, and non-transferable once confirmed. This includes subscriptions, featured placement, and any other digital or promotional service.

Choosing not to use purchased credits or services, failing to receive an order, or closing an account does not create a right to a refund.

Credits have no cash value and cannot be redeemed or exchanged for money. Credits used to submit a quotation or access an opportunity will not be restored, including where:

• the buyer does not respond, shortlist, negotiate, or place an order;
• an RFQ expires, is closed, withdrawn, changed, or removed;
• a quotation is unsuccessful or a transaction does not proceed; or
• the user made an error when submitting a quotation.

Unused credits expire one year after the date they are issued.

A one-month or other fixed-term access licence ends when its stated term expires and does not automatically renew unless the purchase page expressly states otherwise. No full or partial refund or credit is provided for an unused portion of a term.

No refund, extension, or restoration of credits is due where MantaBid restricts or terminates an account for suspected fraud, scamming, unlawful conduct, misuse, or breach of applicable terms.

If you believe a payment failed, was duplicated, or was charged incorrectly, contact support promptly with the account email, transaction date, amount, and payment reference. MantaBid will investigate but does not guarantee a refund. Any refund required by applicable law will be handled in accordance with that law.